Frequently Asked Questions
Q: Is the headstone photo medallion guaranteed?
A: Yes. Our Lifetime Replacement Guarantee states that Memorial Impressions will replace the medallion at no cost to you (except for shipping) if the product fades or chips. We do not replace vandalized or stolen products. If a medallion is vandalized, you can have the medallion replaced at 50% of the current cost. If a medallion is stolen, you can have the medallion replaced at 85% of the current cost.
Q: Are these photos ceramic or porcelain?
A: Neither! Our headstone photos are made of a specialized aluminum-carbon-aluminum combination printed with UV coatings, designed to withstand all weather types.
Q: I have old printed photos. Can they be used for the medallion?
A: Yes! We accept mailed photos that will be returned to you, or you can have photos scanned at stores with photo centers such as Staples or Walmart. Once you receive your digital copy, you can e-mail it to us.
Q: What is your production process?
A: Once we receive your photo(s), we will:
- Contact you for any further instructions for your photo(s)
- We will develop multiple proofs for each medallion requested and send to you in 1-2 business days
- Customer must approve the proof to be used for production before we can proceed
- Production will not begin until full payment is received. Please remember our cost includes all shipping and handling, except for special instructions such as Priority Shipping, Priority Express Shipping, International Shipping, Rush Orders, etc.
- We accept checks via USPS, all major credit cards, and PayPal. To pay by credit card or PayPal, please call Customer Service at 978-660-3004 to process your transaction.
- Your headstone photo medallion(s) will ship within 14-16 business days depending on edits requested and quantity ordered. You will receive notification of shipment and a tracking number once your product has shipped.
(978) 660 - 3004